FAQs

Orders & Shipping

Where does Zelllora ship?

Zelllora currently ships within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international locations.

How much does shipping cost?

We offer free standard shipping on all orders. No minimum purchase is required.

How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery usually takes 4 to 5 business days after shipment.

Estimated total delivery time:
5 to 8 business days

When will my order be processed?

Orders placed before 5:00 PM EST are usually processed the same business day. Orders placed after 5:00 PM EST will begin processing the next business day.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can track your order through the carrier website or your account dashboard at Zelllora.

Which shipping carriers do you use?

We ship through USPS and UPS. The carrier is selected at the time of shipment.

What happens if my package is delayed?

Shipping delays sometimes occur during holidays, severe weather, or high shipping volume periods. If your order is delayed, we will keep you updated by email.

What happens if I enter the wrong shipping address?

Please review your address carefully before placing your order. Zelllora is not responsible for packages delivered to incorrect addresses provided by customers.

What should I do if my package is lost or damaged?

Contact us immediately at support@zelllora.shop with your order number and photos if applicable. We will work with the shipping carrier to resolve the issue.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

How do I start a return?

Email us at support@zelllora.shop to request a return. Once approved, we will provide return instructions and a return shipping label.

Where should I send my return?

Returns should be sent to:

Zelllora
27 Simon Dr NW
Rome, GA 30165
United States

Do you offer exchanges?

Yes. The fastest method is to return your current item and place a new order for the replacement product.

How long do refunds take?

Approved refunds are processed back to your original payment method within 10 business days. Banks and credit card providers may require additional processing time.

Payments

Which payment methods do you accept?

We accept:

• Visa
• MasterCard
• American Express
• Discover
• Debit cards
• PayPal

Additional payment options may appear during checkout.

Is my payment information secure?

Yes. All payments are processed through secure encrypted payment gateways that comply with PCI DSS security standards.

When will I receive my order confirmation?

You will receive an order confirmation email immediately after successful payment.

What should I do if my payment fails?

If you experience payment issues, contact us at support@zelllora.shop for assistance.

Contact Information

How can I contact Zelllora?

• Business Name: Zelllora
• Email: support@zelllora.shop
• Phone:  +1 706-506-4105
• Business Address::  27 Simon Dr NW, Rome, GA 30165, United States
• Customer Service Hours: 9 AM to 5 PM EST (Mon to Fri).