Shipping policy

Welcome to Zelllora! We aim to provide a seamless and transparent shopping experience. Below is our shipping policy, which is designed to comply with Google Shopping Ads requirements and ensure you receive your orders in a timely and secure manner.

1. Where We Ship

We currently ship only within the United States.

2. Shipping Rates

Free standard shipping applies to all orders with no minimum purchase required.

3. Order Processing & Handling Time

  • Orders are processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.
  • Orders placed after 5:00 PM EST will begin processing the next business day.
  • You will receive an order confirmation email immediately after purchase.
  • You will receive a separate shipping confirmation email with your tracking number once your order is dispatched.

4. Estimated Delivery Times

All delivery estimates are calculated from the date of shipment, not the date of purchase.

  • Handling time: 1–3 business days
  • Transit time: 4–5 business days
  • Total estimated delivery: 5–8 business days

Delivery times are estimates only. Zelllora is not responsible for carrier delays caused by weather, high volume periods, or circumstances outside our control.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. You can track your package directly through the carrier's website or via your account dashboard at zelllora.shop.

Carrier used: USPS / UPS (carrier confirmed at time of shipment)

6. Peak Period Delays

During high-volume periods such as holidays and sales events, processing times may extend beyond the standard 1–3 business days. We will notify you by email if your order is affected.

7. Failed Delivery & Returned Packages

If a delivery attempt fails due to an incorrect address, unavailable recipient, or unclaimed package, the order may be returned to our facility. In this case:

  • We will notify you by email.
  • You may request reshipment, which will incur an additional shipping fee based on the shipping method selected.
  • Zelllora is not responsible for orders delivered to an incorrect address provided by the customer.

Please double-check your shipping address before completing your purchase.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately at support@zelllora.shop with your order number and a description of the issue. We will open an investigation with the carrier and resolve the matter as quickly as possible. Resolution may include a replacement shipment or a refund, at our discretion.

9. Shipping Restrictions

We do not ship to:

  • P.O. Boxes
  • APO/FPO/DPO military addresses
  • Alaska, Hawaii, or U.S. territories
  • International destinations

Certain oversized or heavy items may carry additional shipping restrictions. Any such restrictions will be noted on the product page before purchase.

10. Returns & Refunds

For information on returns, exchanges, and refunds, please visit our [Return & Refund Policy] page.

11. Contact Us

For any shipping-related questions, reach us at:

  • Business Name: Zelllora
  • Email: support@zelllora.shop
  • Phone:  +1 706-506-4105
  • Business Address::  27 Simon Dr NW, Rome, GA 30165, United States
  • Customer Service Hours: 9 AM to 5 PM EST (Mon to Fri).